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Billing issues

  • Which payment methods can be used?

    We currently accept Visa and MasterCard credit/debit cards and Paypal payments. You can also add funds to you...

    Aug 19, 2014 05:08AM EDT
  • Account balance

    In order to add funds to your account balance, you need to perform the following actions: - log in to the cli...

    Dec 10, 2013 01:41AM EST
  • Renewal invoices

    We will send a renewal invoice for your domain 14 days prior to the expiration date. If you have credit card d...

    Mar 21, 2014 07:23AM EDT
  • Credit card is lacking expiration date - re-enter cc info on file

    Due to our last database update issue, some credit cards on file now are lacking the expiration date. That is ...

    Nov 10, 2013 10:32AM EST
  • Do you send renewal notifications?

    According to ICANN policy five in total domain renewal notifications are sent to DomainName customers: 60, 30,...

    Nov 25, 2013 08:37AM EST
  • Why is my credit card declined?

    Like most companies DomainName uses third-party credit card processor and that is why we cannot be aware of th...

    Nov 10, 2013 10:36AM EST

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