Do you send renewal notifications?
According to ICANN policy five in total domain renewal notifications are sent to DomainName customers: 60, 30, 15, 7 and 1 day before the expiration date. In addition we send expiration notification on the next day after your domain expires.
As for renewal invoices, the system generates them 14 days before the expiration, and if a client has an up-to-date credit card with sufficient balance stored in his account, attempts to capture the payment 1 day prior the expiration. If the domain was not renewed the next day after the expiration the overdue email is sent.
Please note that all the notifications, invoices and reminders are sent to the email address which is associated with your DomainName account. If this email is not operational any more, please modify the corresponding information accordingly. New email will be your new login.